SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Shopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thetopshopper.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The T-shirt is well-knitted. Material 51% viscose, 30% polyester, 19 spandex. The fabric is pleasant to touch, soft, it stretches well, does not crumple. The T-shirt is sewn neatly, the seams are even and everlasting, there are no sticking threads. All proportions are met. I'm perfectly comfortable in this T-shirt. I chose the size M. T-shirt fits me, sits quite freely, as I wanted. To buy I recommend it!
Delivery to Belarus three weeks, no unpleasant smell. Presented in multi-colors! I chose a beige! Knitwear is very nice to the body and comfortable to wear, does not crumble. Style classic! V-shaped neck. The knitting is tight, stretching perfectly! Sewing perfect! All the stitches are smooth! No threads. It is immediately seen that the blouse is of very good quality. The knitted blouse is perfect! To buy recommend!
I chose the size M and fits me well. The length is full. V-neckline, at the bottom of the knitted blouse and on the sleeves are elastic. The knitwear material is soft. The description shows polyester, spandex, acrylic. The material is pleasant to touch and to the body, not creaking synthetic, but quite comfortable. Knitting is neat and of good quality, no defects, no stinging thread, no foreign odors. Delivery took almost a month to the Tomsk region. T Recommend buying!
Universal and practical knitted blouse, it will be great for work and to go to the movies. Very soft and comfortable, perfect for a little cool weather, such as now in spring or early autumn. The delivery was just over two weeks. I chose according to the size grid of the seller.
Chic knitted T-shirt. Looks stylish. High quality. Delivery fast.
Knitted blouse for the spring and could not even imagine that it would fit so into the wardrobe. This is a great replacement for T-shirts, but for a little cooler weather. To the body NICE, ironing does not scratch. I really like it.
Knitwear is soft and smooth to the skin. Nice knitwear!
The knitwear is similar to those pullovers that we wear in the cold season, but there is a short sleeve here, and this one is a little thinner. It will be very comfortable in the hot summer, will replace the usual cotton T-shirt. The material is knitwear consisting of 51% viscose, polyester, and spandex 30% and 19%. Thanks to the viscose in the pullover are very soft, and thanks to the synthetic fiber, the thing is less wrinkled. Size XXL freely sat on parameters 93-77, as I wanted. At the bottom and the end of sleeves have elastic band The color I have is pink, bright, rich, I love such bright colors, especially in summer. I am very happy with the purchase and recommend you!
Delivery to Ukraine took one month and 15 days. The quality is excellent, the seams are smooth, the threads are not stuck out and no smell. The color is beautiful, chose "gray green", cute mint color, there are many other successful shades in the store. Very soft, to the body NICE. Material: Polyester, fabric stretches. Suitable for cooler weather. V-neck, elbow sleeve.
Fast enough delivery to the Moscow region. Very soft, gentle material. Good sewing, A nice knitted blouse.