SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Shopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thetopshopper.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is very cool, soft and comfortable, color brighter than in the photo. It is just a class! Product and seller I recommend!
The material looks and feels good. Even my husband could wear it. It looked cool on him.
Good, quality cardigan! Shipped and received quickly.
Cardigan is super! Color, embroidery, design are very beautiful and neatly made. The goods are delivered quickly. I recommend.
Received fast in Germany. Completely corresponds to the description, the color of the cardigan is much better than the photo. Very nice and soft cardigan. All OK.
Excellent cardigan! Soft, warm, and so comfortable. Recommend! Arrived quickly.
Cardigan of excellent quality, warm and soft.
Good quality and thick cardigan. Fast arrived in Brazil.
The quality is excellent. I liked it very much, soft and warm, embroidery of quality and nice.
Good cardigan and lovely!
Very good quality, the same as in the photos and arrived fast
Excellent quality, fast delivery to Israel, I recommend the store!
I love this cardigan. Nice, comfy, and warm. It's perfect!
The quality is very good and fast delivery. The cardigan is very nice.
The jacket is as shown in the photo and arrived quickly. The material is good, the threads do not stick out and neat. I recommend the goods and the seller.
Purchase is very satisfied! It is soft, very pleasant to the body and so comfortable. Product and seller I recommend.
Cardigan is super. Qualitatively sewn, threads do not stick out. Thank you very much store!
Nice sweater! Dense, pleasant to the body, not thick but warm. It's very comfortable. The color is awesome, the drawing is clear and bright. I recommend.
The jacket is class and lovely, came quickly and it fits me perfectly. The color is beautiful. Thank you very much to the store!
Overall, the cardigan is good! The cardigan is warm, comfortable to wear, does not stretch much, keeps its shape.