SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Shopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thetopshopper.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a very long time there was a parcel, did not check in the case, then I will add a review.
Excellent product such as well-packed description
Meets the specifications described
It's very nice. The perfect size, it is very easy to use and configure
I ordered a colleague at work, she is very satisfied, the pressure is measured correctly (compared with the tonometer), the measurement of the pulse and everything else corresponds to the description, connected without problems (instruction in the Russian language is also available), for them you need by the way special application which is called bandheroiii, in general, the colleague is happy, as will be written in the future
Good and in use, the app installed, and the settings are also good, on the hand look very good)
They arrived in a very good condition and super fast, just like the description, it links super well.
The clock came in a cardboard box. Included instruction, short charging cord, clock itself. After installing the herobandiii application, the watch set up without problems. Russian language supported. Votsap is supported (text only) emoji does not display. Texts come too. The player can be controlled. Measures blood pressure, oxygen level and heart rate. Show the weather. How accurate the measurements can not be said, but outputs quite adequate results. Sent not quickly, almost a week pulled, so put 3 stars for a long shipment. All as in the picture. Description accurate. Put 5 stars. Buy boldly. Good Goods. Thank you!
Loved my watch. Really it meets the expectation is accepted my iPhone perfectly 8 Plus. Arrived in 1 month is well ahead of schedule. Congratulations to the store that fulfilled the combined.
Watch arrived ahead of schedule, are satisfied although it is inconvenient to hook the strap.