SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Shopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thetopshopper.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks to the store for the fast delivery. The backpack is very good. The child is very pleased.
Backpack liked, odorless. I recommend the store. Thank you
Delivery to Omsk more than a month, with the store did not communicate, the goods are satisfied. Quality good locks are not business.
Ordered 13.12. came 02. 01. super quality! very beautiful. included Belt, as a gift keychain. Thanks!
Such as the description takes more than 2 months to arrive but the store extended the protection time without problem
nice bag actually thought it was going to be material but its more like a nice wipe able textured plastic which is nice being white and the key chain i bought separately goes nicely with it, definitely love how its versatile with either carrying as a backpack or over the shoulder purse , im not gonna lie it took forever to come to the USA but if you can wait i recommend item and store.
The backpack is qualitatively made, as in the picture, medium, light. Crawled a gift)). For the summer I recommend, I liked it.
Delivery 2 weeks. In general, this backpack is a bag. There is a removable handle on the shoulder, a short top and two back. The product is made of dense leatherette. There are a pair of pockets on the sides. The main compartment is one, with a zipper. The lining is dark, inside the extra pocket. And also a zip pocket at the back. Quality is just excellent. The backpack is quite roomy. Comfortable and looks great.
Package shipped very fast, very well packaged so it doesn't spoil. The bag has a very good quality feel, zippers go up and down with ease and well-sewn handles. In a first flawless review.
Great backpack! On the sides are two pockets, inside are two more in size of the phone and one more with a zipper, large. Very roomy backpack, the material is thin, do not stand out. The bottom is wide, will climb a lot of girly junk)) stitched evenly, qualitatively, zippers are serviceable. Definitely recommend! Bear with spinning head, wooden star and ribbon included))) In addition, the store put two flavors inside the backpack, and probably therefore the backpack smells not China, but roses)))) Thanks!
The product is accurate to the picture excellent packaging and very elegant fast I recommend
My daughter chose a yellow color. Made and leatherette of excellent quality. It has one large compartment, two small pockets on the side and behind one with a zipper. Presented in 7 color solutions. The backpack is quite roomy-you can put a book and a bottle of water of 0,5 liters. The mini backpack has a loop for which you can wear it or hang it. The straps at the back are subject to correction. I recommend to buy!
Very stylish bag from Popular New Bags Store.This bag can be worn as a backpack or just a shoulder bag,it comes in beautiful 9 colours and was very hard to chose which one to but as all of them look super cool.The bag made from pu,average thickness,has few coloured stripes across,which gives distinctive look.The size is around 30cm x 27cm x 12cm.On outside one vertical zip pocket with cute tassels,at the side 2 small pockets.The store put cute bear charm that you can attach to your bag.On inside is polyester lining with 1 zip pocket and 2 open smaller pockets.You can easily feet your ipad,few copies,purse,phone,keys.You can carry this bag different way- as a backpack,just by the middle handle or you can attach an extra strap and carry over the shoulder.The straps at the back are adjustable.The quality is superb,straight stitching,no smell,bright colour and great price.Came in dust bag and plastic bag in 3 weeks to Ireland.
Pretty backpack. I took it as a gift, I'm sure that I will like it) the quality is excellent. Inside is a strap (over the shoulder), a keychain. Neatly packed in dust + package. There was no smell at all. The zipper is smooth, wide. Compartment one + pockets inside. On the sides there are more pockets, and one with a zipper on the outside. The length of the straps is adjustable. In general, a positive impression) the size absolutely exactly coincided with the specified in the description
Delivery fast, ordered 25.09, came 12.10. The quality is normal, the threads do not stick out, everywhere, thin dermantin, but i hope that the first winter will withstand and will not crack. Quite roomy. Fittings good
The backpack chose according to customer reviews and was not mistaken. The parcel came for 1 month. Fully tracked. Packed qualitatively. Backpack quality, as in the picture. Looks cool. All straps, keychains are included. The backpack is pleasant to the touch. there is an external pocket on the back of the backpack on the lock. Fit well for passport. Inside one pocket on the lock and two without, so let's say for lipstick))) there are no extra odors. In the kit i so understood lay sachet so that there were no smells and some other thing. In general, i advise, you will not regret
Simpotichny, slightly with a smell unpleasant. I hope it disappears. The bear did not cling, gave it to her daughter. There was a parcel for more than a month.
The parcel went three weeks after the order, the store did not communicate. Quality is good, looks like in the photo. I am very happy with the purchase, thank you very much to the seller.
The backpack is just chic, packed in 3 bags, several gifts found, i'm happy with everything 100%, thank you very much
Zamovila 29.07, otrimala 14.08 at the new posti. Everything is packed. I will give you a complete description. The prote of the kishenya is not stitched...