SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Shopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thetopshopper.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For home use is quite useful! It is important to do the procedure after steaming. Softening agents, like a sparing peeling, which will slightly soften the dead cells. It is also important to understand that this device is able to remove only the upper layers of the roasted cells, refresh the color of the face, prevent the appearance of sebaceous plugs (comedones), deep pores and available comedones does not clean! This procedure is usually performed no more than once every 2 weeks (in summer, less often, once a month and after the mandatory use of creams with SPF protection). I hope the feedback will be useful to someone. Wish everyone beautiful, clean and tight skin!!!
The scrubber was very vibrating, I have not tried such procedures and therefore do not know it should be so or not. Well, what can I say... I have deep pores and therefore the scrubber cleaned the upper layer, after it I still suppressed myself a little (ie. Mechanical cleaning) and there was something to clean!.
The instrument I liked it. It is like a vibrating "machine" but the pores clean and for home use is good.
The order was in a small bubble packed, nothing was damaged. The skin after using is smooth, use it at least once per Week and the result will be good. I suggest to buy. Thank You Sellers!
The goods came fast and arrived less than a month. The quality is excellent, everything works. The scraper itself, USB wire and instruction in the package.
Great thing! Acne removes quite well, there are no unpleasant sensations. Box quality, English Manual, included USB cable. Definitely recommend, the result is very noticeable. Delivered is fast!!!
The goods arrived fast and well packed, I tried it on the same day and was please with the result. It cleans the skin well with good effect, dirt removed out from the pores. I am happy with it, thanks store!!!
Came fast and neatly packed, the battery is charged. Quality looks very good, the instrument is of quality and in good condition.
The product arrived fast and is of high quality. I advise the store to recommend this to all of you, very good. Thank you!
The product came exactly as in the picture. Well packed in a box, the facial scrubber, charging wire and the instruction manual. Delivery fast. I recommend. Before using, it is necessary to steam the face well. When using the scrubber, it needs to be kept at an angle of 45 *. The effect of the machine is it cleans all the black dots, the main thing is to use it correctly.