SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Top Shopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thetopshopper.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The thermometer went about 2 months because of the closure of the border. But it came to everything. The thermometer came in the package with a vacuum.
Purchase is happy, all as in the description. Seller recommend. On December 1 ordered and received in Sochi on December 28 through mail. Inserted batteries all works. Very easy to handle. I have a small child and for me this thing to help. I recommend to everyone.
A good thermometer shows exactly, checked with a mercury thermometer. packed well with air exactly will not break. The order came to Moscow for 21 days. at this time, large shipments are normal.
Great thermometer. Without batteries, you need to insert two finger (AA). The error corresponds to the declared +-0.2 degrees. Comfortable. Fast measure, two seconds. It is working to bring a thermometer on the forehead at a distance of 5-10 cm, pull the trigger and wait for the sound signal. You can also measure the ambient temperature. Measurements are also correct. Calibration was not required. Remembers the last 32 measurements. Turns on by pressing the trigger, switching mode-button mode, viewing the latest changes is Button plus and minus, holding the set can change the units of measurement, turn off the sound, remove the backlight, calibrate. The color of the device was sent selected. Delivery to the Moscow region three weeks. Packed thermometer in air bag. Delivery sdek. I bought for 518 rubles. We use more than two weeks, works properly
While the norms work well. In a month I will describe in detail.
Received 08.10, ordered 23.09, delivery of sdek to the office in the city, packing in a blown package, all whole, 2AA batteries are not included, how to check-add feedback .. Thanks to the store for the fast delivery!
Tested New thermometer hy-216. In general, everything suits, came without packaging, in a large bubble. Immediately I want to note about the store. Extremely not sociable type. And it took about 8 days before he sent my order. Sent without answering the messages I wrote. The appearance of the thermometer is very pleasant, it corresponds to the picture. But by the design of taking in the hands inside, something hangs out, but as they say to work it does not affect. Naturally, the instruction in the package is only in English, but with the help of video from YouTube sorted out in 5 minutes. It has two modes for body temperature and room temperature, switch by holding the Mode Key. There are no complaints about the air temperature change mode. But when you measure your temperature, with Mercury diverges to 0.2 degrees, but when you change on each cm of forehead, it shows different temperatures, and at a temperature on Mercury it is 37.8, and this varies from 36.6 to 37.6. But in general, I'm happy with them.
The goods reached Krasnoyarsk for a month and a week. The thermometer was in an air bag, without a box and there were no batteries. instruction in English. temperature shows, but constantly different, somewhere in the normal area.
Received in the mail, everything corresponds to the description, packed very reliably, came in working condition. works fine. everything is great. thank you very much store and store. good day and excellent mood.
Before syzran sdek 25 days had to buy batteries 2 pieces finger included tried later i will add but for this price normally